Your personal integrity is very important to us at Rukkor and we are responsible for your personal information that you have provided us with. As customer/tester/visitor to our services you should feel safe do we describe in this document, personal policy, how Rukkor treats, store and handle your personal information.
Rukkor is responsible for all information you leave when you have been in contact with us. We are treating your information in a safe way and are following GDPR. It could be through our web page, phone, e-mail, slack, or direct at a meeting, training, fair or in another way. It also includes if you visit one of our social media platforms. The personal information is information that can in its own or in combination identify you as a living natural person. This could be your name, e-mail address or phone number.
Our aim to handle your personal information is for us at Rukkor to be able to fulfil our commitment to you as customer/tester/visitor this is also includes for you how are not yet a customer and want to be contacted by us. We are not treating sensitive personal information unless there is specific consent for handling these.
Your personal information is protected by Rukkor through technical and organisational solutions.
Personal information that have been sent to Rukkor without being asked for will be saved and stored according to current context e.g. spontaneous job applications, support or contract inquires.
Rukkor may, to be able to fulfil our support commitment and after agreement, remotely control your computer. Also, transfer of files may occur for support and demo purposes.
Cookies is saved on your computer to be able to give you a better personal experience on our home page and to for the web page to function in the most optimal way. Rukkor is using third party cookies from e.g. Google Analytics and Facebook Pixel. The aim is to constantly develop our web page to give the visitors the best possible user experience. You can choose to block cookies in your web browser per your own preference.
Rukkor is using direct marking activities to be able to give relevant suggestions and offers to you. We are following current ethical guidelines for direct marketing.
We do not sell any customer information to third party.
If you reside or live in the European Union, you have the right under the General Data Protection Regulation, (EU) 2016/679, to request data and information from Rukkor AB. If you reside outside of the European Union, you may have similar rights under your local laws.
If you wish to exercise your right to restriction of processing or your right to object to processing, contact Rukkor AB at Rukkor AB, Björnstjernegatan 1C, 271 39 Ystad, Sweden or by email at firstname.lastname@example.org
Below you’ll find Person data treatments:
|Personal data||Why we are using the data||Category of data||Category of recorded||Legal basis||Storage time|
|Purchase of product or service through any of our channels/receivables||Delivery of product or service||Contact, address and billing information||Customer||Agreement||Agreement period + 1 year|
|Test(demo) of product or service||Follow up of test of product||Contact information||Potential customer||Balancing of interest||1 year|
|Visit on home page||Analysis and follow up||Cookie, IP-address||Home page visitor||Balancing of interest||1 year|
|Registration to any payed or free services e.g. webinar, lectures, news letters||Delivery of service||Contact information||Customers and potential customers||Agreement||Agreement period + 1 year|
|Direct marketing||Offer of services and products||Contact information||Customers and potential customers||Balancing of interest||3 years after agreement period|
|Job application to a specific vacancy||Evaluate and choose right person for recruitment||Contact information||Job applicant||Balancing of interest||During the recruitment period + 1 year|
|Spontaneous job application||Evaluate for a potential recruitment||Contact information||Job applicant||Consent||1 year|
|Payable||Purchase of service/product||Billing information||Supplier||Agreement. Legal obligation||7 years|
|Customer contact and support||Logging in system||Customer and contact information||Customer||Agreement||Agreement period + 3 years|
|Contact through phone/chat||Documentation and fulfilment for re-contact, agreement||Contact information||All categories||Balancing of interest + agreement||2 years|
|Contact through e-mail, social media||Documentation and fulfilment for re-contact, agreement||Contact information||All categories||Balancing of interest + agreement||5 years|
|Cloud storage of data||For customers behalf store data||All categories of personal information||Customer||Agreement||Agreement + 6 montha|
|Program or service forum (i.e. FAQ)||Support and self help||Contact information||Customers and potential customers||Agreement + Balancing of interest||Agreement + 3 years|
|Sign up for news letter||Marketing||Address information||Customers and potential customers||Agreement||Agreement period + 60 days|
|Remote control of computer||Support||Information included in service or product||Customers||Agreement||non|